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Answers to Frequently Asked Tenant Questions

  • What does a property management company do?
    A property management company is responsible for the day-to-day management of a rental property, including tasks such as marketing and leasing, tenant screening, rent collection, maintenance and repair, and legal compliance.
  • How do I choose a property management company?
    When choosing a property management company, you should consider factors such as their reputation, experience, communication and customer service, fees, and services offered. It's also a good idea to ask for references from current clients.
  • How much does it cost to hire a property management company?
    The cost of a property management company varies, but typically ranges from 8-12% of the monthly rent collected. Some companies may also charge a one-time setup fee or additional fees for specific services.
  • Can a property management company help with finding tenants?
    Yes, a property management company can assist with finding tenants by marketing the property, showing the property to prospective renters, and conducting tenant screening and background checks.
  • What if there is a maintenance emergency at the property?
    A good property management company will have systems in place for responding to maintenance emergencies 24/7. This may include on-call staff, a network of trusted contractors, or both.
  • Who is responsible for paying for repairs and maintenance?
    The property owner is typically responsible for paying for repairs and maintenance.
  • How do property management companies handle rent collection and late payments?
    A property management company will typically handle rent collection and enforce late payment policies on behalf of the property owner. This can include sending reminders and late notices, as well as pursuing legal action if necessary.
  • What happens if a tenant breaks the lease or violates the terms of their rental agreement?
    A property management company can assist with the process of evicting a tenant who has broken the lease or violated the terms of their rental agreement. This may include serving notice, appearing in court, and coordinating with law enforcement as necessary.
  • Can a property management company help with legal compliance?
    Yes, a property management company should be knowledgeable about local, state, and federal laws regarding fair housing, health and safety, and other legal requirements for rental properties. They can help ensure that the property owner is in compliance with these laws and regulations.
  • Why does it appear that my unit is not listed, even though I am trying to sell my contract?
    If you have turned in an Intent to Sell form, we will list your contract as available. Listings are usually updated once a business day. If you are in a complex, we will put up one listing for all vacancies in the entire complex. Applicants may also fill out an application without a property listing.
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